A legal disclaimer

Lennoelia Designs Concrete Studio and Homewares is committed to protecting your privacy. We respect the privacy and confidentiality of the personal information provided by you. 

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personnel information in accordance with this policy. 

Lennoelia Designs Concrete Studio and Homewares, reserves all rights to modify this policy from time to time and without any notice. If you do not agree to any changes to the Privacy Policy, then you must immediately stop using the website. 

We encourage you to check our website regularly to ensure that you are aware of the most current policy. 

Information we collect

Lennoelia Designs Concrete Studio and Homewares only collects information that is necessary to complete your order and to help you enjoy our website. 

The personal information we collect may include:

• Name

• Address

• Email Address

• Telephone Number

• Any information provided by you to us via our website or any online presence, including but not limited to Lennoelia Designs Concrete Studio and Homewares app, Lennoelia Designs Concrete Studio and Homewares social media. 

We do not directly collect your credit card or bank account details to process payments, and they are not stored with us, unless we process a refund or deal directly with you through other means outside our online processing. Your credit card or bank details are collected, processed and stored directly by our third-party payment processors pursuant to their policies, including terms and privacy. 

If you are a trade customer or representative of a supplier, wholesaler we may collect the following information:

• ABN

• Name

• Business Name 

• Phone Number

• Email Address

• Commercial Credit Information, including credit ratings, reports and references

• Bank account details 

If you do not provide information to Lennoelia Designs Concrete Studio and Homewares we may not be able to provide you with the products that you require. 

Information we may disclose to any third parties

We may share your personal information with our suppliers, our business partners (such as our logistics, billing and security service providers but not limited to), law enforcement, when required or authorised by law. 

How we use your personal information

We may use your personal information based on the nature of the relationship we have with you and vary from time to time. 

Lennoelia Designs Concrete Studio and Homewares in general, will use a customer’s information to provide you with a product including bespoke products and services if required. Such ways we may use your personal information:

• Communicate with you regarding your purchase or to respond to a query

• Communicate with you regarding the development of your bespoke product

• Arrange delivery

• Facilitate payment, including the need for any adjustment or refund to your purchase price as agreed between Lennoelia Designs Concrete Studio and Homewares and the purchaser

• Handle feedback, improve our services and complaints

• Verification that you are a genuine customer

• Conduct fraud checks where our process identifies any irregularity

• Request your review of your purchase

• Comply with all legal obligations

• Send targeted advertising to various media platforms which you may engage

• Conduct data analytics

Lennoelia Designs Concrete Studio and Homewares will only communicate with you in relation to marketing via email and/or SMS or in app messaging for marketing purposes where you have provided us with your email address and/or mobile phone number and have consented to receive marketing communication. At any time, Lennoelia Designs Concrete Studio and Homewares will cease communicating with you regarding our marketing if you ‘opt’ out of receiving any marketing information